Unable to verify email adress - I have paid but service is not working

[annaphone]

Hello,

I set up an account two weeks ago and organised for my other phone provider to stop this morning. Yesterday I tried to log in to my account and it said my email address could not be verified.

I went through the registration process again and I have been charged but the PM site said there was a problem with processing. My SIM is not working.

When I try to log in I continue to get email address cannot be verified' messages.

My phone is not working today and it is my work and personal phone 😕

I emailed PM yesterday but have not heard back.

Help please.

Thanks!

[Shazia_K]

Hello Anna,

I'm truly sorry about the long wait, 

Port completed, but there is a little issue with the account itself, a ticket has been sent ref #: 7370337

Please periodically try rebooting your phone in about 1 hour from now and everything should be working fine. 

Thanks,

Shazia

[annaphone]

Thanks for your help.

I can't seem to create an account again.

But I have private messaged a mod

[NDesai]

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@annaphone wrote:

Hi,

When I created an account two weeks ago I did not pay because I was not ready for the PM phone service to activate yet.  I did not get an activation email.

I have been trying to login via the account log in page but it consistently says 'email not validated.'

When I tried to register again yesterday but a message came up that said there was a processing issue when I was trying to activate - I did get a PIN and an account activation email though. The email specified a total amount owing, but the charge has come through to my visa account.

Thanks!

---

Since you did not complete the activation first time, your account was not created. 

Now, it seems that 2nd time your activation either went through successfully or it partially did. Put the sim in your phone and see if you get signal. If not, you will have to send private message to one of the mode with details posted here: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

Try creating an account here: https://selfserve.publicmobile.ca/self-registration/

[annaphone]

Hi,

When I created an account two weeks ago I did not pay because I was not ready for the PM phone service to activate yet.  I did not get an activation email.

I have been trying to login via the account log in page but it consistently says 'email not validated.'

When I tried to register again yesterday but a message came up that said there was a processing issue when I was trying to activate - I did get a PIN and an account activation email though. The email specified a total amount owing, but the charge has come through to my visa account.

Thanks!

[NDesai]

---

@annaphone wrote:

Hello,

I set up an account two weeks ago and organised for my other phone provider to stop this morning. Yesterday I tried to log in to my account and it said my email address could not be verified.

I went through the registration process again and I have been charged but the PM site said there was a problem with processing. My SIM is not working.

When I try to log in I continue to get email address cannot be verified' messages.

My phone is not working today and it is my work and personal phone 😕

I emailed PM yesterday but have not heard back.

Help please.

Thanks!

---

If you created an account 2 weeks ago, how were you able to process again? Sim should not be valid if you already activated. Why were you not charged the first time?  

Where are you trying to log in? Did you receive an email from Public Mobile after activating?