Unable to verify email address

[mszayon6]

I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?

[brady4]

You are not using the correct email for your self serve password. If you have another email try using it, otherwise contact customer service. 

[Anonymous]

@mszayon6 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[cellphoneuser1 · Accepted solution]

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@mszayon6 wrote:

I have saved my self serve password on laptop and use it every time to login. Now, the login is not working and when I go to forget password, after giving my email it says unable to verify email address. How do I solve this?

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Affter doing the cache clearing, wait 1 hour and try to log in.  I that doesn't work, open the chatbot and tell it that you forgot your password. It'll give you the option to contact a CSA.

[JK8]

@mszayon6 

Try clearing your browser cache and cookies and then open a new browser in incognito/private mode. You can also try another browser. Chrome or edge works well.

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