Unable to upgrade subscription to 5G

[Sacha9104]

I'm currently on a 4G subscription plan, looking to upgrade to the 5G for $45/month. However, none of the 5G subscription plans are available as a change option.

[Handy1 · Accepted solution]

@Sacha9104  So you’re only seeing 3 plans you’re not seeing any of the 5G plans or CAN /US plans . Maybe try incognito private mode or even use the app to view them . Worst comes to worst you can ask support to add the plan  for you also but it’s certainly still there 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sacha9104]

Below are the options provided through my Self Serve ‘Change Subscription’ page.

 

 

 

 

[Handy1]

@Sacha9104  It’s still there . Go to your account on website or even the new PM app and go to subscription add on page and change plan for next renewal . Here’s a pic for illustration on how to change plan 

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

[computergeek541]

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@Sacha9104 wrote:

I'm currently on a 4G subscription plan, looking to upgrade to the 5G for $45/month. However, none of the 5G subscription plans are available as a change option.

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In the app, there is a otion to show all plans.  As of this moment, the Self Serve system is down for maintenance.