@Shina wrote:
I keep getting an error while ttying to update my new billing information.Please help.
Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.
Enter the credit card address "exactly" as it appears on your statement.
Leave the apartment field blank. If needed enter your apartment number in the street address field.
Note: The credit card will get locked after a few failed attempts. You will then have to contact a moderator for assistance to have it unlocked.
Contact a moderator if you continue to have problems.
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
