Showing results for 
Search instead for 
Did you mean: 

Unable to transfer your current phone number to Public Mobile

Great Neighbour / Super Voisin


After two weeks of using my ported number (originally Virgin), I receive this message:

"Public Mobile message: We've attempted to reach you to let you know that we've been unable to
transfer your current phone number to Public Mobile. In the meantime, we've assigned you this new
phone number"


Town Hero / Héro de la Ville

@MaisyMouse - I was with Virgin and porting over here to add another account was a heck lot. Took me three times to say yes to the text for the port to finish. Luckily I didn't pay for a second month & got it ported the day before Black Friday. Also I made the mistake of taking my Virgin SIM card out before it fully sent to the porting centre.

Either call the porting number others provided OR do this:

1. Logon to My Account, then hit Profile 


2. Hit Transfer Phone number





Do you still have your Virgin Mobile SIM card?  Your VM account is likely active.  Try to put inside your phone to see whether still working. 

You can contact CSA or I will also DM you the Telus team porting phone number.  Check your private message in box (envelope icon upper right corner of website). 

Mayor / Maire


Did you reply to the text from your old carrier with the old SIM pin n your phone confirming with YES you are porting over to PM? There is a 90 minute window for you to reply or porting will be incomplete.

You might want to check to see if your number can be ported: 

If it can just DM a CS_Agentat: 

Need Help? Let's chat.