Unable to transfer my number from Cogeco

[Sikandar]

Hi support team/members

I subscribe to Public Mobile on Saturday January 24th 2026 and requested my transfer of number from my Cogeco account to public mobile. I got a message from Cogeco confirming the same and I said yes to that. However then I received a message from public mobile saying that there is an error in transferring the number. I called Cogeco today and they mentioned that my number is still in service with them and is not transferred. I have raised a support ticket on this issue as well with public Mobile, on which I haven't received a response yet . Please let me know what is the best way to resolve this issue . Thank you 

[Sikandar]

Hi there

Thanks for your response. 

I am unable to find a number to call. I have raised a ticket though 

[hTideGnow]

hi @Sikandar 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage