Unable to submit a ticket

[kat-und]

Trying to submit a ticket, system seems down - Please help! Been trying all month to get issue resolved without any luck!

[will13am]

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@hTideGnow wrote:

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@will13am wrote:

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@hTideGnow wrote:

HI @will13am  do you know if PM knows the chatbot ticket is down? any ETA?

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?

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HI @will13am  i type and get to "click here to open ticket.. click on it and got 404 error most the time 

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Issue has been raised.  

[hTideGnow]

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@will13am wrote:

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@hTideGnow wrote:

HI @will13am  do you know if PM knows the chatbot ticket is down? any ETA?

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?

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HI @will13am  i type and get to "click here to open ticket.. click on it and got 404 error most the time 

[esjliv]

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@hTideGnow wrote:

HI @esjliv   since new My Account, chatbot ticket is on and off.  I got the "click here to open ticket"  Occasionally, i got to that page to open ticket. but most the time I got 404 error. .  Maybe they turn it off so less ticket, less issues

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@hTideGnow - yes, I know Chatbot is not working smoothly unless people can get their eversafe sorted out.

I am just providing how to use the Get Help section to find Public representatives. You know the old proverb "Give a Man a Fish, and You Feed Him for a Day. Teach a Man To Fish, and You Feed Him for a Lifetime". 

Well, here is hoping others will learn if we teach them. Public Mobile webpages certainly does not direct to Public contacts help very clearly, IMO.

[will13am]

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@hTideGnow wrote:

HI @will13am  do you know if PM knows the chatbot ticket is down? any ETA?

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?

[hTideGnow]

HI @esjliv   since new My Account, chatbot ticket is on and off.  I got the "click here to open ticket"  Occasionally, i got to that page to open ticket. but most the time I got 404 error. .  Maybe they turn it off so less ticket, less issues

[esjliv]

@kat-und - is this a non-account issue? Care to share, perhaps someone here can help.

You can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, type 'customer support' to get two methods to Contact a Customer Support Agent with Public Mobile.

[hTideGnow]

HI @will13am  do you know if PM knows the chatbot ticket is down? any ETA?

[will13am]

@kat-und , if you are unable to submit a support ticket, please try using this direct link to send a private message to the CSAs.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @kat-und 

Chatbot has been down for couple days for ticket.  Please submit a ticket with CS agent using direct message

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437