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Unable to second step verification

Vic6
Great Neighbour / Super Voisin

Hi,

I had an agent authorized my account with a temporary phone number, I don't have my sim card, unable to check my account or sign in because it requires a second step verifications. Is there someone who can help?

2 REPLIES 2

HALIMACS
Mayor / Maire

@Vic6 

On the login page, do you get an option which reads, "Didn't get the code?"

Tapping that should get you this, with an e-mail option:

HALIMACS_0-1698713595473.png

 

Handy1
Mayor / Maire

@Vic6  Just need to reach out to agent again 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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