Unable to receive short code SMS / verification text from Uber

[isha]

Hi all,

I'm unable to receive the short code SMS / verification text from Uber which is blocking me from signing into my account. From the list of available short code services on Public Mobile, it looks like Uber Alerts is enabled but I'm not receiving these messages.

Anyone knows how to proceed?

Thanks so much for your help

[mm80]

---

@Dolpika0528 wrote:

How can I connect with someone who can help me

---

Help with? If it's a general question, other members can answer those. If you need help with your account, you need to contact Moderator_Team.

[hairbag1]

---

@Dolpika0528 wrote:

How can I connect with someone who can help me

---

Give us a brief description of your issue and we can help or direct you.

[Dolpika0528]

How can I connect with someone who can help me

[annasophiaschro]

I have the exact same issue, Uber support isn't able to help and Public Mobile bot is unable too to connect me with a real human. Any advice? Keeps me busier than I intented to 😬

[Ivon]

How can i contact moderators? I have the same problem. Can't recieve short code SMS.

thank you

[maark]

I was having problems with this recently and after talking to moderators, they finally got the issue sent to a support team and got it resolved! 🙂 

[echf]

First, please confirm your phone number Uber on file is correct. 

If you still can't receive your SMS, please contact our moderator directly.

Uber can't help you much if your number on file is correct. 

[mimmo]

You can try this

https://help.uber.com/h/87ce1f38-62ab-4820-b022-b458eb05cbcf

[Luddite]

OK then  incoming text from outside Canada should be no issue. I have seen other customers with verification code issues but do not know how it can be resolved. Hopefully, another member will have a better idea.

The US roaming add-on operates only in the USA and has no functionality in Canada. It expires 10 days after activation whether you are here or there.

[isha]

I'm on the competitive plan offered to Freedom Mobile customers - which I think only provided Canada wide talk BUT does provide unlimited international test. I have also purchased the US Roaming add-on with talk/text/data yesterday.

[Luddite]

Are you on a grandfathered plan with only Canada wide text? If so, try using fongo.com as a workaround; incoming SMS are free.