Unable to receive incoming calls

[pm2023]

Have a weird issue - can't receive incoming calls since yesterday. At the same time can make outgoing calls, receive and send SMS, use mobile data. A caller to my number gets a 1B1 error (call forwarding has already been checked). At the time someone calls reception icon (network status) shows "network not available".

Phone - Samsung Galaxy A31, Android version 12.

At the same time, the SIM card works (incoming & outgoing) on other phones.

Any suggestions?
Thanks.

[dust2dust]

I had what seems to be a very similar problem a while ago. It ain't pretty.
Have a read through this:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Calls-from-Public-accounts-and-Bellus-net...

My end result was to change the firmware rom to another region. This did not require rooting. But certainly nerve-wracking. It's not every day I fiddle with roms.

[Handy1]

@pm2023  Well hopefully then can fix for you quickly 

[pm2023]

not yet, just got a generic reply

[Handy1]

@pm2023  Did you contact support ? Where they not able to help ?

[pm2023]

Just realized that it only happens with the incoming calls from Telus/Public mobile users (meaning within one network). The network disappears right away.

[Handy1]

@pm2023  check 

Outage map in your area:

https://istheservicedowncanada.com/

[pm2023]

5+ years, it just happened yesterday, everything worked well before

[pm2023]

thanks for suggestion, did not work.

Samsung Galaxy A31, Android version 12.

[BKNS27]

@pm2023 

This happened to my friend a few months back on his Samsung S8 and all calls went to his voice mailbox. His SIM worked on my iPhone X. So he contacted a CS_Agent to look into it. It was sent to a Technician to review and it took a few days to fix.

But try resetting your network first but if it didn’t work, private message a CS_Agent below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@pm2023  Did you just join PM recently ? Maybe you need support to re provision your sim on there end 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@pm2023 

Try changing the network mode to 3G only and see if it helps

And what phone do you have? do you know if it is compatible for VoLTE in PM?

[pm2023]

already, unfortunately nothing (( 

[Handy1]

@pm2023  Try resetting network settings see if that helps