Unable to process transaction

[nhylam]

Hi, I have been using my autopay option successfully for the past year. Today, on the first day of the billing cycle, I got a text message on my cell phone saying that "Your plan did not renew because we did not receive your payment."  When I logged into my Public Mobile account's payment page, the website still shows that I am using autopay with my credit card. Then I tried to click on "replace credit card" option and re-entered my original credit card number and info, the website says "Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged". As far as my credit card goes, I have not had any issues using it in the recent days. There is no fraudulent activity on the card that would have led to a stop payment. How can I fix this issue? I would like to continue using the same credit to autopay Public Mobile. Thank you in advance for your help.

[nhylam]

@meocon Thank you for your quick reply! I have contacted the moderator team. Will see what they say.

[meocon]

@nhylam you can try to contact your credit card provider to see what they can do to clear the incoming transaction and then try using your card back on your account. Otherwise, I recommend you send a private message to the moderator team and ask them to investigate that for you.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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