Unable to port out from Public Mobile

[emma321]

My new provider has made several attempts to port my PM number over to them but PM has not sent any confirmation text. What is happening on your end?

[hTideGnow · Accepted solution]

HI @emma321 

instead of the "orange bubble", you can submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[emma321]

orange bubble?

[emma321]

yes, PM sim card is in the phone. Account is paid up until the 22nd, No confirmation text

[TheSterlinger]

Did you leave the sim card in your phone to confirm the port?

Is the public mobile account paid up? Not cancelled? 

If it's still active, then use the orange bubble to ask public mobile to approve.