Unable to port number from Rogers

[jshmeek]

Hello,

I just activated on the $120/90 day plan. When I activated, I made sure to choose a new number prior to porting my old one. When I tried porting my number through the self serve system, I got the message "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance."

Any help would be appreciated, and I suspect this will require a mod. Thanks.

[Raven_Jet]

Thank you!

[Shazia_K]

Hello @Raven_Jet, 

Sorry to hear about this, 

Can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks, 

Shazia

[Raven_Jet]

Ok I am adding my message here because I can't port from Telus...

[SD08]

@darrylh

All of the moderators listed in this link can help fix any account issues:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-...

Tagging or sending a private message to any of them will get their collective attention, and any of them can respond even if they weren't the one originally tagged. For more information on how the moderator contact system works, please read the linked article.

[darrylh]

I'm having the same trouble and I've PM'd @Shazia_K as well.  (Is she always the right person for this kind of thing?)

[jshmeek]

Contact the mod listed above. My number has already been ported over. Cheers

[dkhbenson]

I'm getting the same error message when trying to port over a Rogers number as well.

[jshmeek]

Had a feeling that'd be the case. Thanks for the help.

[mimmo · Accepted solution]

Best is to contact a  mod @Shazia_K clcik her name and select send message.

give all your old account details phone number name on account exatly, and phone number and give your PM number and sim card number.  they will tak  care of teh rest.