cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to log in, and don’t have pin for account.

Chelice
Great Neighbour / Super Voisin

I can’t log in to my account linked to my phone number, and I don’t have a pin. Therefore, I have no way of paying my bill and I’m getting increasingly more and more frustrated because this happens almost every month. It locks me out of my account, says an hour, I wait a day and it still continues to say I’m locked out and can’t do anything. Can’t even change my password. How the hell do I pay my bill. 

2 REPLIES 2

@Chelice 

The website is finicky.  You can try a different web browser, clear cache or incognito mode.  

If you are trying via website, maybe try the PM app instead.  

 

Sansan
Mayor / Maire

@Chelice  if your kicked out message Public Mobile directly to unlock your account. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

This link to reset pin

https://myaccount.publicmobile.ca/en/account/reset/pin

Need Help? Let's chat.