Unable to hear

[Sheh]

My husband and I have Public Mobile but for sometime now have issues with incoming and outgoing calls.

Cannot hear.  Wondering what the problem is.  Its frustrating.  How to get this problem solved.

There is no live person to talk to.  Please advise what to do

[ddjiaqi]

sure, then it is telus problem

[slusagm]

@ddjiaqi 

this is not the "sometime" today, it is a Telus problem in the West
https://productioncommunity.publicmobile.ca/t5/Get-Support/Alberta-Voice-problem/m-p/1243328#M858105

[ddjiaqi]

if it happens "sometime ", either the phone has problem or just your location has bad signal for Telus signal tower. 

[slusagm]

What phones do you have?

try you swap the sim cards between the 2 phones.  It will somehow refresh your account and hopefully will solve your problem.  If that does not help, then you will need to have PM to check both your accounts

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437