Unable to get voice mail messages

[JODG]

I have been using Public mobile for years.  I have two Iphone with public mobile (one personal, one work). Recently both phones will not let me access voice mail.  I have tired multiple different ways to access the messages; including, through the telephone widget, dialing in from the same phone and dialing in from a different phone.  I know messages have been left on both phones.  Both phones tell me that there are no messages, even though the widget indicates that  there are voice message and I confirmed with the callers who stated they left messages. 

Help please!

[JODG]

Yes I did!

It took Public mobile "resetting everything" and now both voice messages work again. 

THANKS EVERYONE!

[Terryscell · Accepted solution]

By any chance, have you just gone to IOS 17?

It requires you click on "Carrier Voicemail".

[JODG]

Im willing to give my first born if that will help AHAHA

[Handy1]

@JODG  Start with account number phone number . 4digit PIN last 4 digits of credit card on file . Last payment date . Name on account . Email . And whatever else they may ask you to verify short of rubbing  your tummy and tapping your head LOL

[JODG]

can you remind me what personal info I need to attach to the CS_agent

[JODG]

Thank didn't work, will contact the link you provided

[Handy1]

@JODG  Try reset network settings see if that helps . If same contact support and ask the to reset you voicemail 

send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437