Unable to do anything after paying bill

[ikawa]

My account was "Suspended" and I paid the amount in the self serve menu to zero my balance out, however still none of my services (text, call, data) work. My account shows as now being active. I messaged @CS_Agent but their profile shows they haven't been inactive for a long time. Who would I contact instead? Can I message any "PM" user?

[d16lee]

You know this is from 2017.  I am not even using public mobile anymore...

[CS_Agent]

Hi @Taniasophia,

We'Ve responded to your private message. Please check your inbox.

Best,

Syed

[Taniasophia]

i keep getting this Unable to process this transaction. 
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged.

[d16lee]

This is unbelievable.  What kind of customer services is this, @CS_Agent?????

At least give some update that there is system wide problem and you are working on it.  Complete silence is unacceptable and really bad customer experience.

[Samianauman]

They do work pretty much 7 days. Must be busy with other inquiries. Will get back to you soon hopefully.

[cadm18]

Are the mods working today? I'm without service and no response at all.

[d16lee]

This is my list from VISA.  The $314 is from this morning.  Might be another one cuz I tried a payment through *611. 

8/18/2017 8:00 Mail/Phone Order Approved $314.05
8/17/2017 7:58 Mail/Phone Order Approved $118.65
8/17/2017 7:58 Mail/Phone Order Approved $128.82

[ikawa]

@d16lee I had a similar worry about that problem earlier, I tried to top up to $0, but got an error message, and later tried topping up as a custom amount to my plans cost which worked. I hope I am not charged twice for this as it is prepaid and I'm not sure if they'll be okay with a chargeback, despite it looking like a bug in their website. Hope you get it fixed.

[d16lee]

I have similar issue.  I've tried to pay 4 more times today and each time, it says it's declined, but VISA says there is 4 transactions, PLUS the one that went through yesterday.

Your account has been suspended. Make a payment to reactivate your current plan.

Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.

[ikawa]

Thank you

[Samianauman]

Yes that's where u send a private msg to mod

[ikawa]

@CS_Agent shows last online in January, is this still the correct place to send my query?

[Samianauman · Accepted solution]

Once account suspended then you won't be able to get service untill you contact mod member they will fix it for you manually
Send a private message with your ph#, and your email to mod along your details explaination and they will get back to you.   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437