Unable to create PM account

[Danimals]

My sim card is locked with a phone I no longer have access to and I am unable to create my PM account because now I don't have access to my phone number for the verification code. Anything else I can do?

[ShawnC13]

---

@Danimals wrote:

No I had no self-serve account set up after getting on with PM

---

Did you activate at a retail location?  This is the only way I could think of to have a PM account without a self-serve account.  Either way it sounds like you are going to need the assistance of the moderators.

To send a private message to a moderator click this link.  In your message please include:

          - PM Phone Number

          - 4 digit PIN (or at least 3 of the following to verify your identity)

                    - account number

                    - date of birth

                    - complete address listed on account with postal code

                    - email address on account

                    - most commonly called numbers

                    - alternate number listed on the account

                    - last payment date and amount

                    - last 4 digits of the credit card

          -Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

[Danimals]

No I had no self-serve account set up after getting on with PM

[Anonymous]

---

@Danimals wrote:

My sim card is locked with a phone I no longer have access to and I am unable to create my PM account because now I don't have access to my phone number for the verification code. Anything else I can do?

---

Sounds like some awkward circumstances going on. You didn't have a self-serve account set up? If the password reset works can you get to the email address on the account?

If you can get into it then might I suggest getting into that other account and removing any of your own credit card information so that no charges happen on it.

[will13am]

@Danimals, SIM cards can be moved from phone to phone.  They are not locked to the first phone that it's used in.