Unable to change plan

[tackymaki]

My account didn't autopay and it says my plan is expired. My service is suspended and i cannot make a payment because I have no plan. When I try to reactivate my plan it just says:

Oh no! 
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

When I go to the payment and add on page, and when i try to get a new plan (which I don't want, I want my original plan) it just shows blank boxes and I cannot change or add anything. 

[krazykiwi]

Did you do the Lost/Stolen thing, it resets your account.

Glad all is good.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

[tackymaki]

I'm not sure what happened but the option to reactivie my plan appeared and it's back to normal now. Thank you for your help!

[krazykiwi]

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@tackymaki wrote:

I managed to get into my account.  I want to reactivate my old plan.

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It should automatically renew your old plan.

Try this, Log into your self serve account - Plans & Add-ons - Lost/Stolen Phone - Suspend service.

Log out wait a couple minute then log back in and select found phone.

Let us know if that works

[tackymaki]

I managed to get into my account.  I want to reactivate my old plan.

[tackymaki]

It says my plan is 0.00 and when i try to add the amount due it says i have available funds. Should I just add money to it?

[krazykiwi]

@tackymaki are you trying to renew your previous plan or change to a different plan?

I see you had trouble in another post signing in, have you gained access to your account?

[krazykiwi]

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@bryclops wrote:

I'm trying to help someone that just opened up a new account with porting in their number and I'm receiving the same error message.

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Could you start a New Topic. I believe this is a different issue .

[krazykiwi]

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@tackymaki wrote:

My account didn't autopay and it says my plan is expired. My service is suspended and i cannot make a payment because I have no plan. When I try to reactivate my plan it just says:

Oh no! 
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

When I go to the payment and add on page, and when i try to get a new plan (which I don't want, I want my original plan) it just shows blank boxes and I cannot change or add anything. 

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Dial 611 and add funds that way to your account.Then check your account to see if it automatically updates and makes your plan active.

[bryclops]

I'm trying to help someone that just opened up a new account with porting in their number and I'm receiving the same error message.