Unable to change plan with voucher

[antval2106]

Hi. I had a 30 day plan that cost $70. 00 but but has been suspended because I found a better plan for me. Now I want to change to a 30 day plan with no text and no calls and 2Gb data (It cost $38. 00). To do that I buy a $40.00 voucher and charged in my account with the same email that this one but when i try to make the change to the new plan the sistem says that i dont have funds to do that .I went to payments history and the voucher as been charged ok.
Can you help me to resolve this?
Thanks

[Shazia_K · Accepted solution]

Hello @antval2106, 

Sorry to hear about this, 

We did receive a private message from you but you forgot to include your phone #. 

Can you send me the missing info please? 

Thanks,

Shazia

[will13am]

I will tag a moderator for you in this thread to make sure your issue is brought to their attention.  @Shazia_K, please help with resolving this customer's problem.

[CaNuCk07]

@antval2106  Send a private message to the moderators with all your account info and they will be able to assist you.

Also if you tag a moderators in your thread (like this) @Shazia_K it brings it to their attention.