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Unable to change phone plan

grai
Great Neighbour / Super Voisin

Hello,

 

I am trying to change my phone plan to the new offer but once I click Change plan and I am taken to this page: 

 

Screenshot at Jun 01 23-01-33.png

There are no options to select another plan. 

 

If I click Try out more options I get led to this page:

 

Screenshot at Jun 01 23-02-04.png

 

I've tried multiple browsers and computers.

 

Any help is greatly appreciated! 

2 REPLIES 2


@grai wrote:

Hello,

 

I am trying to change my phone plan to the new offer but once I click Change plan and I am taken to this page: 

 

Screenshot at Jun 01 23-01-33.png

There are no options to select another plan. 

 

A sure sign that this will happen is given on the first page when you log into your self seve account. Whenever it does this, the plan details there will also show no plan/blank information for your price plan.

JK8
Mayor / Maire

@grai 

 

This does happen to that page from time to time. You can try again later on. You can also try clearing your browser cache and history. Close browser and open a new one in incognito/private mode.

 

I just tried and it worked this time:

 

C4FAC739-916F-49D2-B020-F0F64AEE9390.jpeg

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