Unable to call or dial international (to Singapore)

[honmunho]

Hi

I have this add-on, 400min INTL Long Distance but I am unable to call Singapore 

when I dial 65(country code) and followed by the number, I get the message `8UV1 as the call cannot be completed`

would appreciate any assistance on this matter.

Thank you

[computergeek541]

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@gblackma wrote:

@honmunho have you tried using either 011 or * in front of the country code? Thanks.  Stay safe. 

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@gblackma I"ve never heard of * before the country code. Do you mean +?

[honmunho]

thanks

cheers

[honmunho]

Didnt know the exit code was 011

thank you very much

[geopublic]

@honmunho  Dial *611 is your account active? What plan are you on?

[honmunho]

thanks for the reply and info

[Naepalm]

@Psn if you are frustrated with the community I would suggest your option is to contact mods. The mods are very helpful and they are in fact "customer service" There have been plenty of people felt super frustrated but after dealing qith the moderators had a different approach. 

contact them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@Psn 

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@Psn wrote:

Did all that yes active 

Pmobile cheap but very stressful if issues is it worth it 

Data works text works 

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Try a network reset on the phone.  

Toggle airplane mode on, then off. 

Put the SIM card in another phone to determine whether hardware issue versus PM service problem. 

If PM service issue, then likely will need to contact moderator. 

To contact moderator via 2 methods:

1. Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

or

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Triguy]

If you have a problem calling an international number, ensure the following:

• You are using the correct dialing pattern: Exit Code + Country Code + Area Code + Phone Number.
• You have Long Distance minutes remaining on your plan. Check by signing into your Self-Serve account

[Psn]

Did all that yes active 

Pmobile cheap but very stressful if issues is it worth it 

Data works text works 

[Dunkman]

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@Psn wrote:

Same here , no incoming or outgoing

Happened about 1 hour ago 

In Ontario 

This might be the reason I will leave public mobile,  no customer service

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@Psn 

It may be easier for you to start your own thread for your issue.  A few questions: is your account status active?  Does text, data work?  Did you reboot your phone? Maybe try your SIM card in another phone to rule out hardware issue.

[ddeep91]

If you recently added the package, make sure to restart your phone to get it working.

To call Singapore from Canada, dial: 011 65 (Then the number you are calling)

011 - Exit code for Canada

65 - Country Code of Singapore.

Cheers

[Dunkman]

@honmunho 

To call Singapore from Canada,

dial: 011 - 65 - Area Code - Land Phone Number

011 - 65 - 8 Digit Mobile Number

Maybe reboot phone and try again. Make sure account status is active. 

[Psn]

Same here , no incoming or outgoing

Happened about 1 hour ago 

In Ontario 

This might be the reason I will leave public mobile,  no customer service

[gblackma]

@honmunho have you tried using either 011 or + (edit as per @computergeek541 ) in front of the country code? Thanks.  Stay safe.