I tried chat and there's 0 consistency with support. I tried signing up for service on July 14th. It seemed easy enough. Register an account, opted in for eSIM, selected a plan, made payment. Stated payment went though. Easy enough.
Next was to install the app, easy again, sign in, etc. But the step after where I select a phone number I'd like to port or create it will just give me a generic error where it didn't work at all. I was talking to chat for a while and then several conversations with various support team members where the conversation had to start over again and again and again. I was told how they can't re-issue an eSIM (when one was never set up at all yet) but to buy one, which I did. As soon as I purchased a SIM, the agent told me "well, here's the problem - your account is just tentative and that's it", not offering any solution.
I created another email address, started from scratch, opted to use a SIM card and typed the number in correctly, only to get the generic unable to activate error again.
Then a third time, but this time around I did the entire activation through the app instead of starting through the PM website and finishing on the app - this time using a different form of payment. The payments went through but still, unable to activate service. I have no idea what I'm doing wrong, I've activated SIM cards from other carriers with no issue in the past but never had as many issues as this.
