Unable to activate new sim

[PMC4]

Have a new sim but unable to activate 

[softech]

@PMC4 start the subscription process on the app , so download it and install first.

At step 3, after the eSIM compatibility check, click I already have a sim at the bottom of the screen 

[Handy1]

@PMC4  Have you downloaded the new PM app to finish the activation ?

[PMC4]

Does not allow to select option I already have a sim

[softech]

@PMC4 are you new customer for new subscription or trying to replace sim card in existing account?

and what error you got??