Unable to access network

[Bimalraj1]

I ported to Public mobile on 4th Sept at 4.18 PM.  I am still not able to access my network.  kindly call me for support

thanks 

[softech]

@Bimalraj1 you don't need to cancel the service.  Your issue is the Rogers sim.  Disable the Rogers sim by toggle OFF "Turn on this line"

make sure the Public Mobile sim is enabled with "Turn on this line"

then Reset Network Settings and it should work, it should work for at least outgoing calls.

[Bimalraj1]

i did reset network, but its still not working

how do i cancel my connection

[Bimalraj1]

Phone is 16Pro max and it has 2 IMEI.  one is showing public mobile and other showing ROgers under network provider

[Bimalraj1]

Yes, i did everything. 
i opted for Esim

[softech]

@Bimalraj1 is that a physical sim or eSIM?

You can try reboot your phone and check if the sim can connect to the network at all.  If not, it is not an issue with porting but and issue with provision.

[hairbag1]

@Bimalraj1 

did you follow the suggested steps for successful porting of your number ? Did you reply YES to the port request within 90 mins. Is your Public Mobile sim in the cell now ?

[hTideGnow]

hi @Bimalraj1 try reboot phone and reset network settings 

if same, you need support agent to help

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage