When I try to access my account both from my browser and the app, I am told I need to start an activation but I have active service and have had active service for many years. I double checked and I have paid for my service, last payment was made a month ago.
PM migrated to a new login system earlier this year. The error you got indicates that PM didn't migrated your account properly. No worry, easy fix for PM support, you will just need to engage them via direct message:
