Unable to access PM account online - Page expired?

[kluber21]

I've been trying to log on to my PM account online for a few days now. After I enter my login credentials, I keep getting this "page expired" error message. This pops up as soon as I press enter so I don't think it's a timeout error. 

I'm not sure why this is happening or how to fix it... Any suggestions? 

Things I've tried that didn't work: 

• Changing from wifi to mobile data 
• Changing my region settings on the homepage 
• Trying to access the page on multiple days 

[oshax]

Actually the issue in this thread is indeed a bug and has been ongoing since the major changes to the portal. It's an unfortunate coincidence that the site is down today when I posted this

[softech]

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@oshax wrote:

I have the same problem on Chrome, android. This is a bug with the new portal and they need to fix it

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@oshax  today , this is not a bug but just site is down.

https://productioncommunity.publicmobile.ca/t5/Announcements/OPEN-ISSUE-Systems-Outage-Update/td-p/8...

[oshax]

I have the same problem on Chrome, android. This is a bug with the new portal and they need to fix it

[kluber21]

For whatever reason, I still can't get this to work on my phone but I was able to find a desktop and log on without issue. Doesn't make any sense why it doesn't work on my phone lol but at least I'm in now... 

[kluber21]

This did not work on my mobile device unfortunately. 

[softech]

@kluber21   try to use Incognito mode. 

Click on the 3 dots and select Incognito tab and then access My Account via that Incogntio tab

[kluber21]

Are you doing that on desktop? I don't have access to that right now... I tried pulling down to refresh the page in my mobile browser and "reconfirming the submission" (didn't work) as well as just going back to the sign-in page and trying again (also didn't work). 

[DDM69]

Hit the backpage arrow and try again.  This works for me every time. 😁

[kluber21]

Thank you for the quick response. I just tried both of those and neither worked for me unfortunately. 

[RossN]

@kluber21 Hi try a different browser in secret or incognito mode reboot your device and try to sign in again