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Activate sim card, site down

Jtorcz
Great Neighbour / Super Voisin

I need to activate the sim card as soon as possible, please let me know if this can be done with an agent thank you

3 REPLIES 3

BKNS27
Mayor / Maire

@Jtorcz 

Unfortunately you have to wait until the website is back online.

Are you going to port your old number over to PM or picking a new number?


@Jtorcz wrote:

I need to activate the sim card as soon as possible, please let me know if this can be done with an agent thank you


I would suggest waiting until the activation website is fully working again. While a customer support agent may be able to open the new account, I suspect that the wait times are very long.

JK8
Mayor / Maire

@Jtorcz 

 

You can try contacting an agent.

 

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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