Unable to access My Account page

[Jabo]

I have been trying to access my account page after almost 2 months, while trying to login it asks for OTP and upon successful OTP it redirect my to Subscription Activation screen. Although I am already subscribed with some balance and active add-ons. @CS_Agent 

[Jabo]

Yes I did and was able to login till last month

[BKNS27]

@Jabo 

It sounds like you are a longtime member so did you create a Eversafe ID before login to your account?

If you didn’t, you must create an ID before login to your account so click on Sign Up and create an ID.

 

[Jabo]

I already contacted them.

[Handy1]

@Jabo  Use this direct link to support to help your regain access 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437