@BooRadley wrote:
My wife has been unable to make any outgoing calls for over a week. I've scanned the forums and it doesn't look like it's an issue with everyone. *611 works on her end and she is on the $25 unlimited Canada wide plan. Incoming calls and all SMS seem to work fine. She uses an Iphone 5 if that's any helpful. Can anyone help point me in the right direction to get it working again properly? I tried turning the phone off and on. Resetting the network settings. I have not tried taking the SIM card out and reinserting. Thanks so much for your help!
@BooRadley , a week is a long time to go without being able to make phone calls! Has she created a support ticket to ask a CSA for help with her service?
I would still try turning off phone & removing SIM card for 5 minutes then put it back in, turn phone back on & ask her to try again. When I’ve had issues I do that along with resetting network settings (which you’ve already done that part)
