Unable to Login to view my account details

[Katt74NB]

I have been trying to login to view my account and it says I need to re-activate my account. My account is active as I am using my phone. I dislike this new step and it is hard to understand what to do. I am thinking very strongly of switching carriers for this issue. Nothing is more annoying than a difficult login system.

[Katt74NB]

Those are the messages I get.

[Handy1]

@Katt74NB  So have you not set up the new ever safe ID that was introduced last month or more now . Seems like it’s having issue linking your old account to it . You will need support to help you link it . Once ever safe ID is set up you shouldn’t have any more issues logging in 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Katt74NB]

I don't have a problem with my account. I want to login into my account and unable to do so.

[Katt74NB]

thats not my issue. Thanks

[Handy1]

@Katt74NB  If today is your renewal day and it’s says your account is on hold but services are still working you  can safely ignore this message . It’s just the renewal hasn’t fully updated yet . Should change by noon 

[HALIMACS]

@Katt74NB 

What messages do you hear when you dial 611 from your device?

If it states the account needs to be reactivated, you’ll need to make a manual top up which you can do by applying a payment voucher available at many locations.

otherwise, try logging in after clearing system cache and cookies, and using an incognito or private tab.