Unable to Load Page

[Alana_04]

We encountered an error processing your request.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Regardless of how many browsers or re-logins, I cannot Continue to Activate eSIM.

[Alana_04]

Hi All, 

This could not be resolved via PC. The way it was resolved was by opening the app on a mobile phone to receive the activation. 

Thanks,

Al

[BKNS27]

@Alana_04 

Did you clear your cache for 1 day, 1 month etc. There is a drop-down menu on how far your can go back.

[samsunga31]

That is odd. Since you're unable to log into your account, please contact a csa for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Alana_04]

I have tried clearing the cache and data in my computer settings. I am using a desktop. I have tried Private mode on Firefox, Edge, and Chrome. No fix. 

[samsunga31]

---

@Alana_04 wrote:

We encountered an error processing your request.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Regardless of how many browsers or re-logins, I cannot Continue to Activate eSIM.

---

Hello.

Public Mobile website caching issues are often resolved by clearing your browser's cache and cookies, then closing and restarting your browser completely. Other common solutions include using a different browser, trying Incognito or Private mode, or, for mobile users, updating the Public Mobile app or clearing its cache and data in your phone's settings.