Unable to Activate or Login

[mletson]

I went through the Activation portion of the app including a number transfer and got an unable to activate error. I am able to login to the community but cannot login to my account or the app to try again. My SIM has signal but does not appear to have fully activated.

[ChadOliver]

We are having the same issue with our 3rd activation today.  I activated two transfers earlier today from Bell to Public and it was completed in under 5 minutes.  Tried my wifes at 5pm and it seems suck in transfer.  Bell has confirmed its completed on their end.  When I call my wifes number her phone rings but when you answer it has a 1b1 error.  Same when we call out... ibi error message comes up.  

[mletson]

Thank you!

[fixin]

@mletson  - Try this link -  It will bring you directly to a CS_Agent in the Private Messages tab in the Community forum (Here) https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mletson]

I am getting a Forbidden A1 page on multiple devices when I try to open a ticket using the chat bot. 

[fixin · Accepted solution]

@mletson - Contact CS_Agent here: 

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

* - CS_Agent will typically get back to you within 48 hours.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages