Unable to Activate my Subscription Please help

[KavThiya]

Unable to Activate my Subscription Please help

[BKNS27]

@KavThiya 

To complete the porting you MUST leave your old SIM in your phone and reply to the text confirming you are porting over to PM within 90 minutes of getting the text. 
If you didn’t reply to the text or you missed the 90 minute window. You need to contact a CS_Agent to restart the porting process for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[KavThiya]

Thank you, 

[Handy1]

@KavThiya  And you are using the APP ?? To activate ?? Is so and still no luck please use the link I send in last reply to get help on the back end 

[KavThiya]

I have logged in my phone app and entered the SIM card number and Add my port in number tried activation with all port in details and click continue - Its in APP showing Subscription Not complete

[Handy1]

@KavThiya  are you using the app to activate ?? Not website all an activation need the app . And you have physical sim. Or eSIM ?? If you need support here’s direct link for them 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[KavThiya]

Physical SIM received in mail 

[hTideGnow]

H @KavThiya 

what was the exact error message?  

did you use the app to complete the activation yet?

if you already used the app , then you had everything done properly.  Probably need CS agent to help

 please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437     

[Meow]

Please describe issue(s) you have.
Do you have eSIM or physical SIM? What did you do so far, etc.?