Unable to Activate eSIM

[Achan1]

I have just subscribed for a plan and tried scanning the QR code provided twice, but the message I got was “unable to activate eSIM, try again or contact carrier”.

[hTideGnow]

hi @Jhvicbc for me, is usually less than 2 hours 

[Jhvicbc]

Thanks for this. What is the usual turnaround from CS?

[Achan1]

Thank you everyone in the community for your kind assistance and tips. I have got a new eSIM from a CS agent and it is working now!

[maple_leaf]

@Achan1 ,

In addition to all the great reference links and support provided above, the following information comes from Apple support:

If you can't set up an eSIM on your iPhone 

Hope this helps.

[Achan1]

Thank you. I’ve just sent a message via the link. 

[Achan1]

Yes it is - iPhone 13

[Chalupa_Batman · Accepted solution]

Dumb question, is your phone eSIM compatible? If you're still having problems, you can reach a CS agent below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437