Unable to Activate Esim

[PrettyPrincess1]

I just joined PM Today and it says that I cannot activate the eSIM that was emailed to me. What do I do now? I cannot make any outgoing phone calls.

[JenniferSK]

If you click on your phone settings icon, then click on "Cellular", see if you have 2 SIM's listed, primary and secondary. 

Make sure the Public Mobile is the Primary SIM and make the secondary SIM the one from your previous provider and turn it off. The issue could be your phone has 2 active SIM's. Then you should see the cellular network bars show up once you make the Public Mobile the primary SIM and turn off the secondary. Let us know if that resolved it. If not send a private message through that link above, I've read others that got a new eSIM provided by an agent and that worked to fix (if there was a charge, they will credit it.)

[eddieO]

@PrettyPrincess1 reach out to a support agent, they will be able to help you.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)