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USA three days

Pggaron
Great Neighbour / Super Voisin

Why did you cut my services off after I paid 15 dollars for a week of usa roaming 

3 REPLIES 3

BKNS27
Mayor / Maire

@Pggaron 

When did you purchase the US Roaming?

Time starts once you make the purchase.

eddieO
Model Citizen / Citoyen Modèle

@Pggaron which add-on did you buy, was it the US Roaming - Talk text (15-day) add-on? 

slusagm
Town Hero / Héro de la Ville

Maybe you used up the data already ?  Login to My Account or on the app and check what it says about the US roaming

if you still have the US roaming, could be just a network connection.  Try connect to T-Mobile and AT&T manually.  Could be one of the networks not working well

if you need, ask PM to check,  Just open ticket with them using the Orange Chatbot icon on lower right, start typing Submit ticket, choose Contact Us and then follow the screen to login and submit ticket

 

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