08-05-2017 06:43 PM - edited 01-05-2022 02:35 AM
Hi, I have just arrived in Boston today and i purchased 250MB of data together with talk and text. While talk and text is working fine, I cannot get any data to work. HELP!!
08-05-2017 08:34 PM
Oh, I feel stupid. I had the roaming data on but forgot to turn data on. My bad. Things are working now.
08-05-2017 08:27 PM
Hi ShawnC13,
Yes, my phone and texting are both working. Just no data. I will try to PM
a moderator. From what I have seen on this forum, this does not seem to be
a unique situation. Thanks for commenting.
08-05-2017 07:33 PM
@johnseecg, is your phone and texting working? It is a two step process to purchase the addon. The first step just puts money into available funds you then need to go and "re-purchase" your addon. If you have done the two step process and it still isn't working.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
08-05-2017 07:13 PM
Yes. And the apn seems to be correct from what I have seen on other posts. I have also turned my phone off and on multiple times. No luck.
08-05-2017 07:11 PM
@johnseecg, do you have data roaming turned on in your phone settings?
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *