USA Roaming $10 add on

[willnpam]

Hi 🙂  I purchased a $10 USA roaming add on last saturday  ... online ... funds have been paid ... still no activation.  ideas ?  I have followed the robots system no success.  When attempting to call we get a message that says we need the $10 USA roaming add-on....

[srlawren]

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@willnpam wrote:

Hello all  thank you I now have connection and roaming  much appreciation !!!!  Will n Pam

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@willnpam enjoy the rest of your trip!

[willnpam]

Hello all  thank you I now have connection and roaming  much appreciation !!!!  Will n Pam

[willnpam]

Thank you all apprecuate very much  Will

[willnpam]

Thank you everyone  I wish I had gone to community a few days ago... appreciate your efforts to assist it is admirable and so helpful  🙂  Will

[RobertQc]

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@RobertQc wrote:

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@willnpam wrote:

Yes NDesai funds paid and deducted and balance in place as well...

• 200 min US and Canada Long Distance - $8.00
• US Roaming - 1 GB Data (10-day) - $20.00

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@willnpam 

• 200 min US and Canada Long Distance - $8.00

Is not us roaming.

Thats while in Canada.

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@willnpam 

You wanted to buy

US Roaming - Unlimited Talk (10-day) - $8.00

[RobertQc · Accepted solution]

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@willnpam wrote:

Yes NDesai funds paid and deducted and balance in place as well...

• 200 min US and Canada Long Distance - $8.00
• US Roaming - 1 GB Data (10-day) - $20.00

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@willnpam 

• 200 min US and Canada Long Distance - $8.00

Is not us roaming.

Thats while in Canada.

[willnpam]

Sorry Alex it was  as follows copied from account site paid and in place according to  Account... but not in phone to use

• 200 min US and Canada Long Distance - $8.00
• US Roaming - 1 GB Data (10-day) - $20.00

[willnpam]

Yes NDesai funds paid and deducted and balance in place as well...

• 200 min US and Canada Long Distance - $8.00
• US Roaming - 1 GB Data (10-day) - $20.00

[Alex888]

@willnpam The 200 minute US and Canada calling is for calls from Canada only, not from the US, that's why you couldn't make calls.

[willnpam]

Thank you... SR,   You are correct it was not $10 Roaming but instead $8 Roaming with $20 data 

• 200 min US and Canada Long Distance - $8.00
• US Roaming - 1 GB Data (10-day) - $20.00.....
• funds were applied 

[Alex888]

@willnpam The only $10 US addon is a data only addon for 250 MB of data, no calls or texts. Is that the one you purchased?

[NDesai]

@willnpam Did you actually purchase the add-on after adding funds? If yes, it will show on plan details page. If you didn't have any balance prior to buying the add-on, you have to add funds first, and then buy the add-on again because first attempt just adds funds to balance. 

[srlawren]

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@willnpam wrote:

Hi 🙂  I purchased a $10 USA roaming add on last saturday  ... online ... funds have been paid ... still no activation.  ideas ?  I have followed the robots system no success.  When attempting to call we get a message that says we need the $10 USA roaming add-on....

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@willnpam  there is no $10 USA talk roaming add-on.  Are you sure about the message you're heading?

Also, do you see $10 in your Available Funds balance (shown on the overview page, when you sign into Self Serve), or $0?  If you still see the $10, you didn't complete the second step of the 2-step add-on purchase process.  More details here:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...