10-19-2019 11:42 PM - edited 01-05-2022 07:39 AM
I just purchased a USA roaming addon so I can use it in Vegas and call a USA number. How long does it take before it becomes active on my phone number ? After I activated it I tried calling a US number and it says I need to buy an add-on.
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10-21-2019 03:33 PM
@geopublic wrote:@Cinjin It's the correct addon if you want to use it in Vegas.
@Cinjin before you log that support ticket, please see this reply from @geopublic as I also believe you have the correct add-on for your stated usage.
10-20-2019 10:53 PM - edited 10-20-2019 10:53 PM
@PAULRANG18 wrote:Make sure you have sufficient available funds in your account or that your credit card details are entered correctly.
@Cinjin already has the add-on. No payment in needed.
10-20-2019 11:33 AM
Make sure you have sufficient available funds in your account or that your credit card details are entered correctly.
10-20-2019 02:27 AM
@Cinjin It's the correct addon if you want to use it in Vegas.
10-20-2019 01:29 AM
Click the ? in lower right side of the page to start process of consulting with a moderator, on this. Tell the moderator you bought wrong add-on and perhaps they can do something to help.
Be patient as it could take 24 - 48 hours for a response..but usually much less.
10-20-2019 12:07 AM
Oh darn I think I bought the wrong add-on. Is there anyway to cancel it ?
10-20-2019 12:03 AM
@Cinjin if you are still in canada that add on will not work to make calls to the U.S. but the add on is active and you have 10 days to use it
10-20-2019 12:01 AM
@Cinjin wrote:
Your 10 Days start from the moment you "buy" the add-on. If you got it at 10pm...that counts as day 1.
10-19-2019 11:57 PM
To call US from Canada you need either...
10-19-2019 11:55 PM
@Cinjin wrote:Roaming is enabled. Do I have to be in the US in order to make US calls ? Or can I call the US from Canada ?
Must be in U.S. for roaming add-on to work. It does nothing in Canada.
10-19-2019 11:54 PM - edited 10-19-2019 11:55 PM
@Cinjin wrote:Roaming is enabled. Do I have to be in the US in order to make US calls ? Or can I call the US from Canada ?
You have to be in US to have that add-on work.
10-19-2019 11:53 PM
Roaming is enabled. Do I have to be in the US in order to make US calls ? Or can I call the US from Canada ?
10-19-2019 11:51 PM
@hairbag1 wrote:Go into Settings and make sure Roaming is enabled.
Most phones only have data roaming setting. With that off, calls and texts should still be ok.
10-19-2019 11:50 PM
Go into Settings and make sure Roaming is enabled.
10-19-2019 11:49 PM
@Cinjin wrote:Yes I added the funds then added the $20 talk/text/data plan and it shows it as active on my account but calling to the US still doesn't.
Try manual selection of either AT&T or T-Mobile. One might work but other doesn't.
10-19-2019 11:49 PM
10-19-2019 11:47 PM - edited 10-19-2019 11:48 PM
Enable Roaming on your phone.
You might have to manually select either of AT&T or T-mobile...whichever works best for you.
10-19-2019 11:47 PM
Yes I added the funds then added the $20 talk/text/data plan and it shows it as active on my account but calling to the US still doesn't.
10-19-2019 11:44 PM - edited 10-19-2019 11:47 PM
@Cinjin wrote:I just purchased a USA roaming addon so I can use it in Vegas and call a USA number. How long does it take before it becomes active on my phone number ? After I activated it I tried calling a US number and it says I need to buy an add-on.
Should work immediaately. Did you buy the 10 Day US Roaming Add-on ? You need to make sure you have $$ in Available Funds, then go back and actually buy the plan you want.