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US roaming

Stefstoch
Great Neighbour / Super Voisin

My US roaming is not working. I successfully paid for and added it to my plan. Where do I get the activation code from?

3 REPLIES 3

MrSpock
Model Citizen / Citoyen Modèle

@Stefstoch hi there is no activation code,many people are having the same issue you would be better off with a local travel sim ,if you want a refund  you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

softech
Mayor / Maire

@Stefstoch   There is no activation for add-on, it will wok as long as you completed the purchase.

 

BUT... buying add-on is a 2 steps process: 1. Load Fund,  2. GO BACK and buy

 

Many people just loaded the fund but unaware the need to go back and buy.  Did you completed both steps?

What roaming addon did you buy?  If you got data, you should see it in My Account's Overview page, My data & Add-on box.  If just voice and data, you should see it in Plan details page  ( https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ )

 

Once you confirmed it shows up on your My Account, reboot your phone once.   Then make sure Roaming Mobile Data is enabled (assuming you got Data Roaming).  

 

Also, make sure you manually select T-Mobile or AT&T from the network selection

 

darlicious
Mayor / Maire

@Stefstoch 

Once you have confirmed you have the US Roaming add on and you are in the US enable roaming and reboot your phone. Manually select At&t or T-Mobile. You should then be connected.