US roaming not activated I

[Minerboy]

• I redeemed points early this morning for 15 day uUS roaming plan.  It still says pending on my account. What can I do? 

[Minerboy]

Thanks for the advice.

[Minerboy]

Thank you for pointing me to resolution.

[pmbc · Accepted solution]

@Minerboy addons can take 24hrs to be active on the account as well.  You could contact CS Agent to check if they can activate it sooner if you're in need now.  Link to send CS Agent  a PM.  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv]

@Minerboy Don't forget to turn on Roaming on your phone.

[hTideGnow]

HI @Minerboy 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

  if same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437       

[Minerboy]

I redeemed points early this morning for 15 day US roaming.  Hasn’t been activated and it just says pending on my account.

[BKNS27]

@Minerboy 

Refresh your browser or close/open the PM app.