US roaming did not work

[Gooeybob]

Hi there

we bought the add-on for US roaming talk and text and it didn't work!!! We were only across the border for 2 days and we couldn't get it to work. Can you please refund the $15. This was for the time period of Sep 30-Oct 3.

thank you!

[cellphoneuser1]

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@Gooeybob wrote:

Hi there

we bought the add-on for US roaming talk and text and it didn't work!!! We were only across the border for 2 days and we couldn't get it to work. Can you please refund the $15. This was for the time period of Sep 30-Oct 3.

thank you!

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When did you buy the add-on? Did you buy it more than 10 days early?

[hairbag1]

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@Gooeybob wrote:

Hi there

we bought the add-on for US roaming talk and text and it didn't work!!! We were only across the border for 2 days and we couldn't get it to work. Can you please refund the $15. This was for the time period of Sep 30-Oct 3.

thank you!

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When you log into My Account, do you see an extra $15 sitting in Available Funds ? I'm thinking you might have paid for the add-on, but neglected to go back and actually "buy' it. Sound about right ?

[iliketotalk]

@Gooeybob hi you can contact moderators via SIMon, click here to submit a ticket: https://publicmobile.ca.ada.support/chat/ they can help resolve your issue this is a public forum we cant fix it for you