7 hours ago
- last edited
2 hours ago
by
computergeek541
Hi.
Hope you are well.
I tried to help my partner to get roaming (calls/texts) set up after she was in the US and it seems she was charged 17.25$ on her credit card as she had tried to add it and I was charged 17.25$ on my credit card as I tried to help her add it to her account. Both charges on same day. Obviously, only one roaming could be used at a time on that date!
One of our charges needs to be refunded. How do I manage to get that done?
Thanks!
JC
7 hours ago
7 hours ago
@2024JC, You will need to open a ticket through the Chatbot to request a refund as we do not have account access here in the community forum: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)