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Simbaris · ‎08-25-2019

I have added $20 US data roaming on account yesterday. It was working and today it has stopped working. Also, I can only receive text but cannot send text. Can anyone suggest what could be wrong ? I am roaming in Portland, Oregon. Travelling from Vancouver. I can see on my account that I have used 34 MByte out of the 250 Mbyte. Please help.

Anonymous · ‎08-25-2019

@Simbaris wrote:
I have added $20 US data roaming on account yesterday. It was working and today it has stopped working. Also, I can only receive text but cannot send text. Can anyone suggest what could be wrong ? I am roaming in Portland, Oregon. Travelling from Vancouver. I can see on my account that I have used 34 MByte out of the 250 Mbyte. Please help.

Keywords are important around here. You said data roaming. But the only $20 roaming is the talk/text/250MB bundle. Then you mention the 250MB counter so it must be the bundle.

As mentioned, try to manually scan for and connect to either of T-Mobile or AT&T as needed. Sometimes one of them might have better reception in a particular area. Maybe you're in an area that isn't good for one of them.

stonechucker · ‎08-25-2019

You have no roaming txt with the data only addon. You will need to add the us roaming txt and/or talk if you wish it.

kelvarnsen · ‎08-25-2019

For the receiving texts thing that is normal. Even if you purchased no US add on you can still receive text messages.

geopublic · ‎08-25-2019

@Simbaris wrote:
I have added $20 US data roaming on account yesterday. It was working and today it has stopped working. Also, I can only receive text but cannot send text. Can anyone suggest what could be wrong ? I am roaming in Portland, Oregon. Travelling from Vancouver. I can see on my account that I have used 34 MByte out of the 250 Mbyte. Please help.

@Simbaris Make sure roaming and data are turned on. Maybe try putting your phone in airplane mode for 5 minutes and back. If it's still not working try connection manually to T-Mobile or AT&T.

Triguy · ‎08-25-2019

Has it been more then 10 days after you purchased us roaming as it expires ?

Here is more info about troubleshooting.

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming