US Talk and/or Roaming Fees

[rescruton1]

With the Basic Public Mobile plan when travelling to the US do you need to purchase both US Minutes and Roaming, just US Roaming or just US Minutes? I don't plan on using the phone though it's a 'just in case' and only for phone calls within the US or Canada.

I presume when the 10 days expires you can purchase and load the same from within the US?

Thanks in advance and I do realize don't purchase until the day prior or the day one leaves.

Bob

[dust2dust]

You say you wouldn't plan to use it. I suggest then getting a voip app and using wifi to make those 'just in case' calls.

After the exact 240 hours and before the weird system delay of buying the same talk add-on, you can buy a different talk add-on. You can buy different data add-ons as well. Don't buy other talk add-ons while one is active.

[ShawnC13]

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@rescruton1 wrote:

Thank-you

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@rescruton1 I have removed the solution from this post as a Thank you is not the solution to your question and self solutions are frowned upon unless you came up with a solution to your issue that no one provided.

[JL9]

May want to give that solution to @ShawnC13 

[darlicious]

@rescruton1 

For your pm service to work in the US other than incoming SMS texts you must purchase the corresponding 10 Day US Roaming add on or bundle. The $15/1000 US minutes add on is for calling from Canada to the US. See the spoiler below for more info....

Spoiler

Here is some info about US roaming add ons that should help you.....

1. While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
2. US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
3. You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
4. Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
5. If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
6. If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
7. After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
8. You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your textnow/fongo #** before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your textnow/fongo #/app, outgoing calls from your fongo number and outgoing texts from textnow for free or small fee from fongo.
   **this will only work with a local SIM card as call forwarding resets to default once the pm sim card connects to a US cell tower.
9. All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!

Please note currently due to the decommissioning of the 3G network in the US by pm's roaming partners at&t has already begun this process but as of March 3rd 2022 still has some areas that are still served by the 3G network. T-Mobile has an end date of July 1st 2022. This will affect the ability of pm customers to send and receive voice calls and emergency service such as 911 while in the US and using pm's US roaming add ons. The current work around is to download a voip app such as textnow or fongo for use while on wifi or mobile data for voice calls when in areas no longer served by the 3G network which will eventually include all areas served by at&t and T-Mobile.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[rescruton1]

Thank-you

[ShawnC13 · Accepted solution]

@rescruton1, to use your phone in the US you will need to purchase the ROAMING packages.  Yes, they are good from 10 days (240 hours) from purchase time.  Once it has expired the same package will not be available to you for 24 hours after it expires.  It can be renewed by creating a trouble ticket and requesting it through the CSA's as long as there is available funds to cover the cost.