US Roaming stopped working

[Thais]

Hello,

I bought a US Roaming 1 Giga Data (for 10 days) on October 21. I arrived in US and started to use my adds on plan on October 23rd. Suddenly, it stopped working today. I checked my usage, and I only used 48% of the adds on data. It has been only 7 days of my purchase. Does anyone know what could be the problem please? 

How can I talk to a moderator, please?

[dust2dust]

@Jjj1- Excellent. You found the right thread but your question wasn't certain. That's exactly what we would have suggested doing. So there you go.

[Jjj1]

US

had to manually select T mobile to get working again

[darlicious]

@Jjj1 

Are you Roaming in the US or here in Canada?

[Yummy]

---

@Thais wrote:

My husband accessed his community account and was able to get a message from a support agent. We followed the steps and now the roaming is working. Thank you for your support.

---

What steps agent advised to follow? Please post here so we all learn.

[Jjj1]

Know all I have on top left corner. SOS only

[dust2dust]

What steps were suggested?

@Jjj1- Are you talking about roaming? What do you mean by "lost everything"?

[Jjj1]

My service was working then I lost data

know i lost everything 

[Thais]

My husband accessed his community account and was able to get a message from a support agent. We followed the steps and now the roaming is working. Thank you for your support.

[darlicious]

@Thais 

All replies from customer support come to your private message box in the community. The envelope icon next to your avatar at the top right corner of your screen. Generally they respond within the hour. Where are you in the US?

[Thais]

I tried all of your suggestions, and it's still not working. It says "no service". 

It is weird because I was connected to T-Mobile since Sunday and today it stopped working suddenly. I'm desperate because I need the data to drive to the airport on Sunday. 

My husband submitted 3 tickets to talk to a support agent and he hasn't received any e-mails so far.

[Thais]

Already did it. No help so far

[darlicious]

@Thais 

Are you connected to T-Mobile or AT&T? Double check your data and Roaming settings and reboot your phone. If still no joy toggle airplane mode on/off. Report back.

[DDM69 · Accepted solution]

Use the chatbot to submit a ticket.