US Roaming Payment

[tehowennathe]

I tried to purchase a talk and text US add-on for  $15. I have clicked purchase thinking it was all done. I went back to the overview page and it still shows that my account has a $15 balance. Is there a reason payment didn't go through on my online account?

[tehowennathe]

I have messages the Mods and waiting for an answer

[srlawren]

@tehowennathe I highly recommend you send the moderators a private message, as I think the duplicate talk and text add-ons might lead to issues.  It seems to have for some, such as this recent example:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/3-short-beeps-before-every-conversation... I'm not sure if it's precisely the same situation, but worth looking into.

[tehowennathe]

AT&T has good coverage in  mountains i travel through because in summer it's a tourist area with lakes and winter for skiing

[tehowennathe]

In the mountains it's AT&T then as soon as I get out both become available.  It hits a major city soon after. 

[wetcoaster]

Does your route have actual AT&T or T-Mobile coverage?

[tehowennathe]

Though not a huge issue. As long as I get service because driving through mountains that could get snow I need it for emergency. 

[wetcoaster]

Hm. As far as I know, US add-ons are not stackable. Might be worthwhile to have a mod check and make sure that the background settings in your account are properly set up.

[tehowennathe]

Though for some reason it show I bought more US unlimited talk and text then I actually bought. Might be the glitch I am having

[wetcoaster]

Thanks for the up-date.

Have a good trip!

[tehowennathe]

Even with the system saying not enough funds it went through 5 min after

[closng]

So it's all good now?

[tehowennathe]

Seems that everything went through even with all the issues

[tehowennathe]

It is and strange part is it has that I purchased a US data add on when I tried getting a $15 talk and text add on. I did message the Moderators

[closng]

@tehowennathe, that's odd...you may have to send a message to the Moderators to get some further asssitance.

You can reach them using the following link, be sure to provide them with your issue and account details:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[wetcoaster]

Might be time to get a moderator involved?

(Link in my previous post.)

[tehowennathe]

I dialed *611 and followed the commands.  I have a $20 account balance and it told me I didn't have enough funds in account. Not sure why it's doing it.

[closng]

@tehowennathe,

Alternatively, you can try dialing 611 to add the US add-on.

[tehowennathe]

I have used chrome and that's the issue I got. Maybe will try Samsung Internet browser. 

[wetcoaster]

Have you tried a different browser or incognito mode? (Chrome seems to work well.)

If you are still in Canada, you can also dial *611 and follow the prompts to add add-ons. If you are already in the US it's 1-855-4PUBLIC (courtesy of @Taekgun and @mimmo)

If everything else fails, use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Edited to add US access number.

[tehowennathe]

I have done it a second time ane still have the same issue. 

[tehowennathe]

I have gone back and purchased it and it did nothing.  Will try a second time. 

[wetcoaster]

Purchasing an add-on is a two step process: first you are adding the funds to the account, then you have to go back and "buy" the add-on again to activate it. Not really intuitive, but that's how the system works as of right now.

Just keep in mind that the US add-on is being activated immediatly and the day of activation is your day 1 of 10.

Edited to add that @srlawren has composed an excellent instructional post on how to add add-ons: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974/hig...