US Roaming Failure

[801Char]

I recently purchased a 15 day US Roaming add on, when we got to our destination my phone would not connect to any US network.  It showed a "SOS"  which essentially indicates connection for emergency only.  Needless to say I was quite frustrated and would like to compensated for the failed plan.

[dust2dust]

Yes it would. A great alternative is using a voip app or internet phone. A popular one here is Textnow. It does both talk and text. Connect to the internet on any wifi or get a cell service there with data.

[hairbag1]

@801Char 

once you get home, send a message to CSA to request credit to your account for the non-functional add-on.

Use the link provided previously.

[801Char]

Okay thanks, it would be nice if PM would have informed me that before I purchased.

[dust2dust · Accepted solution]

Ah. Yes. No roaming there.

Contact support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[801Char]

I was in Haines Alaska and yes my phone was on LTE

[dust2dust]

Where are you trying to connect? Is your phone networks set to LTE?