US Roaming Add-ons / Bundle missing

[kevinf]

As per subject... I cannot add any US Roaming addons to my account. It worked about 6 months ago.. so not sure why its MIA now (tried Chrome / Firefox on desktop). Anyone have this problem?

@CS_AgentI notice I have a 1GB data add-on still on my account from the summer, would that prevent the US addons from showing up (I know you cant stack US addons). I will monitor this thread via free Wifi in the USA.... hope its easy to fix, leaving Jan 2nd around noon.

Thanks,

-Kevin

[Rabbi]

@kevinf ones @Mary_M is here just her a prvt msg & its will be fine

good loke

[Mary_M]

Hey @kevinf,

We're here to help! Send us a private message if you require any help - I can see that you've come across a few hiccups trying to activate your US roaming add-ons but we can definitely look into it.

Cheers,

Mary

[kevinf]

Forgot about 611 🙂 ... 611 almost worked... "sorry we cannot complete this request" let me get you help. tried to buy 1 GB data.

[Rabbi]

hi @kevinf did you try to addon by calling 611?

by me when i addon by calling 611 thean its happing this problom,

but send a prvt msg to @CS_Agent & thay will help you like thay help me

[Rabbi]

hi @kevinf i have this problom about us talk addon i send a prvt msg to mod and thay addon for me

[will13am]

Try using a different browser, clear browser cache.  

---

@kevinf wrote:

As per subject... I cannot add any US Roaming addons to my account. It worked about 6 months ago.. so not sure why its MIA now (tried Chrome / Firefox on desktop). Anyone have this problem?

@CS_AgentI notice I have a 1GB data add-on still on my account from the summer, would that prevent the US addons from showing up (I know you cant stack US addons). I will monitor this thread via free Wifi in the USA.... hope its easy to fix, leaving Jan 2nd around noon.

Thanks,

-Kevin

---

[matbasm]

All roaming options are showing as available for me (using Firefox).